Refund policy

At Le Joueur, we care about your satisfaction. If something is not perfect, we offer both returns and exchanges under clear and fair conditions.

💵 Return Policy – Cash or Store Credit (Within 24 Hours)

You may return an item within 24 hours of delivery for:

  • Cash refund or

  • Store credit

Return Conditions:

  • Item must be unopened, unused, and in perfect condition

  • Returned with original packaging and proof of purchase

🔁 Exchange Policy – Up to 30 Days

You may exchange an item within 30 days of purchase.

Exchange Conditions:

  • Item must be unopened, unused, and in resellable condition

  • Must be returned with original packaging

  • Original receipt or proof of purchase is required

No exchanges are accepted after 30 days.

❌ Non-Eligible Items

We cannot accept returns or exchanges for:

  • Opened, damaged, or used items

  • Puzzles or games with broken seals

  • Custom orders or special requests (if any)

🛠 Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 24 hours with photos.
We will arrange a replacement or exchange at no cost.

📞 How to Request a Return or Exchange

To initiate a return or exchange, please contact us with:

  • Order number

  • Item name

  • Reason for return/exchange

Contact Us:
📱 WhatsApp / Phone: +961 79 138 501
📩 Email: info@lejoueurbeirut.com
📸 Instagram / Facebook: @LeJoueurBeirut

🤝 Our Commitment

Every product from Le Joueur is chosen with care. With flexible policies and honest service, we are committed to making your shopping experience joyful, secure, and satisfying